My client is respected name in the new homes industry with a reputation for high-end developments with outstanding quality of design and build quality. They are seeking a New Home Sales Consultant for a development of luxury apartments in Berkshire with good access to local amenities and transport links.
The position requires a highly skilled customer focussed sales negotiator who can help buyers identify and purchase a new home, ensuring they receive exemplary customer service through the process. You will report to the Project Sales Manager and assist in dealing with enquiries, managing customers expectations and hitting and exceeding targets.
Key Responsibilities
Maintaining sales targets on the project in accordance targets and KPI's
Delivering first class customer service
To ensure compliance with Sales Department processes, procedures and reporting
Adhere to Health and Safety standards
Act in accordance with and representative of the company and brand
Achieve and exceed profitable sales targets by excelling in selling skills, demonstrating high levels of essential knowledge to perform in the role, delivering exceptional service and behaviour to all customers.
Demonstrate the highest level of professionalism at all times and with everyone you comes into contact with
Manage the sales office and all surrounding areas, show/view homes and all facilities for customers to the highest standard.
Create and maintain rewarding relationships with all customers; face to face, on the phone, by email
Provide exceptional customer service to all you come into contact with
Proactively manage every customer so each customer is more than very satisfied with the service they receive
Represent the brand to the highest professional standards of business at all times by setting and upholding the highest standards of presentation in all a customer sees, hears and feels
Manage and check all documentation required to ensure consumer code compliance.
To liaise with the project and customer service departments as required
Proactively work to devise and suggest new marketing ideas to drive new lead generation for the development.
Skills Knowledge and Expertise
Ideally you will have experience of similar residential schemes.
IT literate with using Microsoft office, Outlook, Excel.
Comfortable with conducting virtual appointments for the development via Zoom and alternative applications.
Person Specification
Proactive, self-driven, results-oriented with a positive outlook
Keen to deliver exceptional customer service
An effective leader, motivator and mentor
Flexible and reliable
Credible, and comfortable in dealing with a wide variety of stakeholders
Reliable, tolerant, and determined
Team player
Empathic communicator, able to see things from the other person's point of view
Well-presented and business like
On offer is a basic annual salary of £28k with an OTE circa £51k. Working week will include weekends with days off during the week (1 weekend off in 4).