You will carry out all aspects of the day to day running of the sales office in accordance with the customer journey, taking ownership for the sales process with customers, maintaining necessary records and documentation during all stages of the sales progress across a number of sites and house ranges within the sales office and delivering successful continual sales at all sites within the designated region.
Key Responsibilities –
Proactively seek out prospective sales and follow up all enquiries with telephone communication and marketing literature to optimise the business opportunity for sales across all sites within the designated sales area
Create and deliver informative and clear Virtual tours of sites and house plots to all customers within your specified sales area
Manage and implement new innovation in fulfilling the business targets on new home sales across all sites within the designated area of the sales area.
Negotiate with customers to ensure the best sales outcome for the business
Utilise all technology available to ensure innovation in generating sales in differing environmental and economic conditions
Ensure effective management of sales visits with pre-booked customers ensuring that these are arranged at suitable times and are undertaken effectively.
Travel to all sites within the specified sales area to undertake pre booked customer appointments
Build a detailed knowledge of clients sites and the build progress within the specified region to ensure each customer is given every opportunity to purchase a new home
Have detailed knowledge of all clients house types, plots available and upcoming within all sites within specified region to ensure each customer is given every opportunity to purchase a new home.
Proactively manage and follow the sales process as set out in the Sales induction training and development and Procedure Guide with every customer.
Proactively working as a member of the sales team within the area and demonstrating effective team working skills with others who may be in the same region or area.
Evaluate each sales process with a customer as to how the sale can be achieved more effectively, efficiently and profitably for the client.
Proactively sell all types of customer extras across all reservations to drive additional profit for the client.
Ensure every customer contact is recorded on the relevant IT system and in line with GDPR.
Deal with all customers in a polite, friendly and efficient manner.
Ensure that customers are kept fully and regularly informed of the progress of their purchase.
Respond to all cancellations making every effort to ‘save’ and if necessary, re negotiate the reservation and at all times identify the reason for cancellation and offer any suitable alternatives within other sites within the region
Have detailed knowledge of all relevant purchase assistance schemes, alternative site and house type options as directed by the client, to ensure every customer is offered a bespoke choice of sales and purchase options for them.
Work with the Site teams across all region sites to understand the progress of build of current plots and prospective plots in order to provide customer information to the sites and, in turn, clearly communicate with the customer.
Implement the Company’s continuous drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations.
Deliver high quality home demonstrations both virtually and face to face in conjunction with the build/maintenance teams in the home that the customer has purchased.
Carry out daily tasks required for each of the specified sites within the region.
Work alongside colleagues within the sales team to ensure all aspects of the sales process are completed to the required standard with all customers.
Ensure all relevant stakeholders and colleagues working within the relevant sales region are informed of key departmental developments.
Take responsibility for all company property and equipment across each site within the specified sales region.
Experience working in a customer facing role delivering under pressure.
Experience in generating leads and sales through telephone based business development.
Proven track record of achieving sales targets
Proven track record of exceptional sales
Excellent IT skills with demonstrable knowledge of Microsoft Office tools
Comfortable using multi-channel forms of communication
Ability to handle complaints and difficult situations
Strong negotiation and sales skills
Proven track record of successfully completing the sales process with customers
Excellent administration and organisational skills
An interest in property and the housing market
Good planning and organisational skills
Excellent communication skills
The ability to work under pressure and meet sales targets.
Willing to be flexible in respect of day to day duties and hours worked
Willing to travel to all sales sites, including regional offices
Full driving licence and access to a suitable vehicle.
Patience and ability to remain calm under pressure
A friendly, trustworthy and professional attitude