Are you a customer focused, driven, and enthusiastic team leader who is ready to take on their next challenge in the serviced office industry?
My client has a reputation as a world class serviced office provider and with tremendous growth over the past decade they have acquired a new centre and
are looking for a dedicated Centre Manager to lead the team to success. This role is suited to those who possess strong leadership qualities, the ability to sell to and
retain clients, and are experienced in customer service. Applications are particularly welcome from candidates with high-end hospitality experience.
As Centre Manager your role is to uphold the standards within your centre, ensuring all clients are impressed with the company's services and ensuring your team are also upholding the same standards.
The position will see you:
Demonstrate and encourage a passion for the standards in the centre, striving for 5-star service
Hosting viewings for potential clients and selling office space
Retaining existing clients by ensuring they are well looked after
Conducting regular walk rounds to ensure the building is in check
Manage and support the domestic team, ensuring cleanliness standards are upheld
To recruit and hand-pick your team, to ensure you work effectively as a team to maintain the standards at your centre
Assist with a client’s moving in process: ensuring their office is designed to their requirements, IT and telephones are organised accordingly, as well as smaller touches like offering welcome pack and drinks.
Assisting with client move-ins and ensuring a smooth transition into their new business home
Being responsible for the administration of new and current clients, including paperwork, contact numbers, access cards and health and safety briefings.
Liaising with suppliers and maintenance contractors
Generating invoices and capturing client’s charges for monthly billing
Ensuring the centre has access to cash, for any client requests
A range of ad hoc task that contribute to the success of the centre
My client holds their company values above all else, so those that can demonstrate those values are just as important as those with experience.
Personable and client facing
Strong communication, leadership, and organisational skills
Operational and sales savvy
A passion for hospitality and high standards
Problem solving skills
Motivating and ensuring your team’s morale is high and you work in a friendly yet professional atmosphere
Adaptable to the ever-changing needs of clients
Knowledge of Microsoft Packages and ability to use basic office equipment
A working environment that allows everyone to thrive and develop, as well as ensuring everyone feels valued, see below:
Training and career development events
The opportunity to progress within the company
Regular team social events
Build connections with a range of people within the industry
Ability to work from a range of our locations
Family feel environment
Working Hours: Flexible dependent on business needs but typically 8am-6pm
Day: Monday to Friday (occasional weekend work required).