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Sales Negotiator

  • Sector: New Homes Sales
  • Contact: Harriet Marsh
  • Contact Phone: 02072092499
  • Duration: Minimum 3 moth contract
  • Start Date: ASAP
  • Location: York
  • Salary: From £16 per hour
  • Expiry Date: 29 June 2024
  • Job Ref: TP/20/HM
  • Contact Email: harrietmarsh@teamresourcing.co.uk

A New Homes Sales Negotiator is required by our client based in York.

​The main purpose of this role is to support the existing sales function. Working across multiple tenures and sites, the successful candidate will make a contribution to the Groups overall sales target.

Key Accountabilities

• To be responsible for frontline sales performance for Shared Ownership, Private Sales and any other sales related products.

• Deliver sales performance to individual targets to ensure reservations achieved from plan and stock

• Close liaison with the Customer Service Team, Marketing team, Sales Progression team, After Sales team, independent mortgage advisors, solicitors, Service Charge team and Housing Management on all sales-related matters.

• Close and efficient management of sales leads ensuing high levels of customer satisfaction.

• Ensure customers are assessed for eligibility and affordability in line with Homes England’s and the GLA’s Capital Funding Guide/s and all compliance and regulatory requirements are met to audit standard for shared ownership, Help to Buy, London Living Rent or any other products.

• To ensure all sales pack and legal requirements are in place prior to launch

• The ability to explain to customers - service charges, estate charges, ground rents, stamp duty and the responsibilities and obligations associated with different products

• The ability to be able to explain freehold and leasehold terms and conditions and talk through the conveyancing process and guide buyers through the customer journey

• Responsibility for managing stock units on site to maintain the condition, safety, functionality and presentation of properties

• Provide accurate and fully detailed reservations to Regional Sales Managers for internal approval.

• Lead on sales viewings, launches and attend Home Shows promoting sales products to customers.

• Ensure sales suites and show homes are maintained to ensure presentation and security is kept to high standards.

• To feed into daily, weekly and monthly reporting on sales leads, viewings, reservations, cancellations, customer service feedback

• To resolve customer complaints and issues in a professional and expedient manner at all times

Experience and pre-qualification criteria

• A good knowledge of Shared Ownership, Help to Buy and Private Sale

• Strong customer service skills

• Personal integrity, credibility and a good team worker

• Personal drive and motivation to meet and exceed sales targets

• Experience of working with solicitors, mortgage brokers, surveyors and agents.

• Experience of working with both internal and external parties in relation to sale-related matters

• Excellent communication skills, both oral and written to a wide variety of audiences

• The ability to travel the region as required and work flexibly in different locations, including working Sundays and evenings on occasion

• Competent in using sales related systems and Microsoft Excel

• Excellent customer service and negotiation skills

• Confidence to work remotely, run sales offices on sites and represent sales and the wider company brand

• Presentable and professional at all time, including potentially wearing company uniform/adhering to a company dress code

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Working

9am - 5pm, Thursdays - Mondays (Tuesdays & Wednesday off)