Customer Service Manager - New Homes

  • Contact: Suzanne Wilkinson
  • Contact Email:
  • Contact Phone: 020 7209 2499
  • Start Date: ASAP
  • Location: Hertfordshire
  • Salary: c£40k plus benefits
  • Expiry Date: 06 August 2022
  • Job Ref: SW/27768

We are recruiting for an Experienced Customer Service Manager.

You will work with various teams to deliver a 5* process and ensure that the Customer Journey flows smoothly; For this role you will need to have the following skills;

• Good people management skills

• Excellent written and verbal communication skills – engaging with customers, suppliers, partners

• Pro-active approach with the ability to work independently and as part of a team

• Technical knowledge and experience, preferably from trade background or with defect experience

• Strong relationship building and decision-making skills

• Problem-solving skills

• Knowledge of Standards (National Housebuilding Council, British Standards, Building Regulations) as well as an understanding of the design process

• Good understanding of the legal framework associated with purchasing a property including the most recent Consumer Code

For further details on this role including Salary and benefits, please contact Suzanne on; 0207 209 2499 or email;