Customer Experience Manager

  • Sector: New Homes Sales
  • Contact: Suzanne Wilkinson
  • Contact Email:
  • Contact Phone: 0207 209 2499
  • Duration: Permanent
  • Start Date: ASAP
  • Location: North West London
  • Salary: £35k - £40k plus bonus
  • Expiry Date: 25 June 2022
  • Job Ref: SW/27713

Excellent opportunity for a Customer Experience Manager to join a 5 star builder on a development in North West London. The successful candidate will be responsible for working closely with the construction and sales teams to ensure a smooth move in process for clients in the 3 months pre and post legal completion. My client has a strong track record in customer service and has 5 star status 13 years in a row.


Key responsibilities include:


  • Conducting pre completion hard hat tours

  • Communicating move in dates

  • Conducting new home demonstrations

  • Handover of keys

  • Ensuring the constructions teams close out defects

  • Ensuring clients are satisfied enough to rate us highly on the NHBC surveys


The perfect candidate would have customer service and construction experience and a very customer first approach. 

Salary is between £35,000 - £40,000 with a 5% bonus depending on experience.