A great opportunity has arisen for an experienced Customer Service Advisor with commercial office experience o join this established property developer. This is a varied role working alongside the Customer Care Manager and providing a first class after sales service to purchasers after they move into their new home.
Duties will include:
Being responsible for ensuring defects are attended to in a reasonable timescale
Promote a culture of cost control and recovery on site through specification of works and adherence to contract charge procedures
Conduct handovers (developing a demonstration role), pre-sale and 12 month close of defects inspections on shared ownership and outright sale products
Specify remedial works, allocate appropriate subcontractors and supervise this up to completion
Prepare and submit progress reports to the Customer Care Manager
Maintain accurate audit trails and ensure documentation is filed in an organised manner
Assess performance and work quality of subcontractors, and report issues to the Customer Care Manager
Help continuous improvement in customer satisfaction ratings
Person Specification
Minimum 2 years recent relevant customer service experience gained within a relevant sector such as property developers, maintenance contractors etc
Ability to stay calm and professional at all times
Excellent written and spoken English language skills
IT Literate with CRM's Word and Excel
Successful candidates must live within an easy commute of Exeter